Privacy Policy
A legal disclaimer
Information We Collect
When you place an order, contact us, or use our website, we may collect the following information:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment providers)
Order details and customization preferences
Photographs or reference images voluntarily provided by customers
Information related to memorial materials submitted for custom keepsakes
How We Use Your Information
We use the information we collect to:
Process and fulfill orders
Communicate regarding your order status
Ship collection kits and completed keepsakes
Provide customer support
Improve our products, services, and website
Comply with legal obligations
We will never sell, rent, or trade your personal information to third parties.
Handling of Cremated Remains and Memorial Materials
Cremation Creations understands the significance of the memorial materials entrusted to us.
Any cremated remains or other memorial materials submitted for the creation of keepsakes are handled with care and respect throughout the production process. Materials are used solely for the purpose of creating the commissioned piece(s).
Any unused materials may be returned upon request when permitted by the product design and remaining quantity. Otherwise, they will be respectfully disposed of according to our studio procedures.
Payment Information
Payment transactions are processed through secure third-party payment providers. Cremation Creations does not store or have direct access to your complete payment card information.
Shipping and Delivery
While we take every precaution to package and ship items securely, shipping services are provided by third-party carriers. Once a package has been accepted by the carrier, delivery timelines and handling are outside our direct control.
Customers are encouraged to retain tracking information and contact the carrier regarding shipping-related issues.
Information Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.
You may choose to disable cookies through your browser settings, though some website features may not function properly.
Third-Party Services
Our website may contain links to third-party websites or utilize third-party services for payment processing, shipping, analytics, or website hosting. We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies separately.
Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where permitted by law
Withdraw consent for certain communications
To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
Cremation Creations reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Cremation Creations
Email: info@cremation-creations.com